Cannot reset gmail spd 8810/6820...help

i have problem reset gmail evercoss a5a with processor spd 6820 , try backup ok..but formatted always not succes here the logs .



Internal version: SPRD3

Boot downloaded.

Start boot please wait a moment....

Spreadtrum Boot Block version 1.1

Boot downloaded.

Flash ID: 00C800BC90555400

FLASH LEN:0x20000000

mtdparts=sprd-nand:256k(spl),1536k(2ndbl),256k(params),512k(vmja luna),9m(modem),3840k(fixnv),3840k(backupfixnv),51 20k(dsp),3840k(runtimenv),10m(boot),10m(recovery), 200m(system),180m(userdata),60m(cache),256k(misc), 1m(boot_logo),1m(fastboot_logo),3840k(productinfo) ,512k(kpanic),512k(simlock),10m(intmemory)

Analysis flash internal data fail.

Detection initiated...

Vcc: null

Gnd: 5

Analyzing D+ and D-...

D+ = 3, D- = 2

Detection D+/D- with 1.16 seconds.

Continue to detect BOOT pin...

Found [SPD] USB device: SCI USB2Serial,(VID_1782&PID_4D00)

BOOT(Pull Down) = 4

Setting...

Find USB device:SCI USB2Serial (COM26), (VID_1782&PID_4D00)

Pinouts setting complete!



Internal version: SPRD3

Boot downloaded.

Start boot please wait a moment....

>>Spreadtrum Boot Block version 1.1




what is a problemm? cannot reset gmail ( marked yellow formated stuck never formatted )

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