need help plzz cant update

i just change usb port for my box ......i dont know what happen box dont work on any pc ...it give me this mssg



Box Login Failed

Bad IX: ABCD

Failed: -102

HID Number Corrupted, Try to Use [Update Box]



i try updat but i cant

Box Login Failed

BOOT: TM UFST Boot v1.2 (c)SarasSoft 2012

Firmware Update Failed: s UD F1 Error: No Response



plzz my box is new .....i need help may be server have problem may be need new update to solve this problem .....thanks for help .

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