T699 unlock - communication problem

Hi,



I would like unlock T699 and I have problem in communication with computer



done 1. Phone must be powered on.

done 2. Type *#7284# and select "Modem" for UART option .

done 3. Press "Quallcomm USB settings" and select "DM+MODEM+ADB"

done 4. Reboot phone.

done 5. Connect USB cable, install drivers.



6. Select diagnostic port in port settings.

what does it mean?

port is set to: COM165 SAMSUNG Mobile USB Serial Port



*#197328640# or *#9090#

diag config - it is set - 2 - UART

I can set 1 USB - but when I return back to this service mode menu (immediately of after phone restart) I can see again set 2 - UART instead of 1 - USB

seems it is impossible set it standard way in service mode diag config to 1- USB





Selected model: T699

Selected port: COM165 SAMSUNG Mobile USB Serial Port

Selected port speed: 115200

Reading phone info...

Reading phone info... fail

Done with Samsung Tool v.18.2



I have tried two different computers with windows 7 and windows XP

same result



Can you help me unlock this phone please?



thank you for any help

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